Genesys Communications - Telephone Engineer Services

LG-Ericsson

With more than 20 years of experience in voice communications technology, LG-Ericsson has learnt how complex voice features should be implemented and more importantly understand how features are most effectively used. The development of the IPECS Platform has spanned 10 years with LG-Ericsson's world class Engineering teams developing a truly unique solution for the SMB.

Available telephone systems from LG-Ericsson

ipLDK-20

ipLDK-50/100

ipLDK-300/300E

Until now this level of communications technology has been beyond the reach of all but the largest corporations.

Only through intense focus on four primary aims has LG-Ericsson managed to create the IPECS and a true Revolution in SMB communications technology:

Cost focus
Technology focus
Environment focus
People focus

Cost

Cost is a primary concern for all organisations no matter their size or type, and is exacerbated in times of economic uncertainty. The IPECS Platform is an ideal solution as it has been developed with affordability as a primary driver, it really is Unified Communications you can afford. Many other manufacturers of telephone systems do offer a greater range of features, many of which would remain unused, but the cost to feature ratio of the IPECS platform is much lower. This means that you can benefit from 90% of the features but at only 30% of the cost when compared to other Pure IP Platforms from other manufacturers.

Technology

LG-Ericsson is an internationally renowned manufacturer of quality telephony solutions, from the smallest office system to massive carrier level equipment. This expertise in Research and Development allows LG-Ericsson to implement the very best, proven, technologies in all their solutions.

The IPECS Platform has been developed 'from the ground up', which means that it is not limited to the scope of other IP telephone systems, it has not been developed as a me-too solution. Although many of the features of IPECS are standard on many systems, the IPECS does sport some unique abilities.

Learn more about the IPECS:

The Technology
A truly distributed architecture
Telephone support
Feature Hightlights

The technologies implemented in the IPECS Platform are all proven, stable and conform to international standards.

Environment

Investing in new technology often means replacing existing equipment and looking at a number of factors when choosing replacements to ensure that any technology dovetails with your 'Green' policies and aims. The IPECS Platform is an ideal candidate for existing LG-Ericsson (or LG / Goldstar) telephone system owners as many of the legacy handsets can be redeployed on the IPECS - allowing you to benefit from the improved features but minimising on waste (and cost).

The IPECS' design also takes into account the environmental impact of changing or implementing technologies through a combination of material and power reducing design factors. Each Professional or Executive phone comes with a secondary LAN connection point which allows you to only install 1 data point per desk for both your telephone and computer. All the 8000 Series telephones can be powered via the Network by using POE (Power over Ethernet) switches - reducing the overall power point requirements of the building and reducing overall power consumption. The 8000 Series handsets can also be set to reduce their standby power consumption by disabling features such as the back light, further reducing their power consumption.

People

The IPECS Platform is designed around the user with a host of easy to use features that really make a difference to the way you communicate. Teams can work efficiently even if globally dispersed by using on-demand Audio and Video conferencing, PC Application sharing and intelligent call routing. When using LG-Ericsson telephones on the system you can benefit from one-touch access to frequent features and numbers, eliminating the need to remember complex codes and routines for your day-to-day operations.

From basic direct call routing to advanced Caller ID based routing, iPECS handles your important customer calls quickly and efficiently. Programmable hunt groups let you define how best to handle customer calls. Ring multiple phones at one time in a Ring group or set-up a basic Call Center using ACD. Assign an ACD Supervisor to monitor the realtime status of the group from their iPECS phone display, act to oversee and assist group agents and activate alternative routing during high volume call periods.

Agents login from any available phone. ACD statistics report basic group and agent performance on-demand or at regular intervals. Applying Caller Controlled Routing, callers can route through a multi-level menu of recorded announcements to refine the call routing. The advanced call routing algorithms even allow you to route incoming calls based on the Caller ID. Use Caller ID routing to further separate incoming calls. Calls from that large account can be sent to the account team or route calls based on regional origin, language or time-of-day.

Once the call is answered, users can easily process the call ; place the call on hold, transfer the call or even set-up a conference call with a press of a button. Users no longer need to worry about losing the call with the simple call handling operation of iPECS terminals. With advanced features such as Station ICR, you define how to manage your incoming calls.

Define call routing scenarios to forward calls using time, date, day of week, even caller id to specific destinations all through the iPECS Web Station Program User portal. Incoming calls are compared to the scenarios and the call is routed based on the highest priority matching scenario

Features

Fully distributed architecture
Flexible configuration within maximum 600 ports
Call fail-over to local PSTN while loosing master connection(WAN)
Remote gateway installation

Application enhancement

Mobile extension enhancement
Multi party voice/video conference with more parties
H.323 G/K interface & SIP trunk interface
SMS sending and responding
UC integration(Optional)

Enhancing user conveniences

E-mail notification & Message retrieval method
Pre-selected & customers voice message
Web user manual with local language
Softphone upgrade

IP enhancement

T.38,G.711/723/729 multi codec
IPsec for internal calls & SRTP supported
VLAN supported for local network partitioning